The package received by you must be in original unused condition to accept the return request. It must be sent to the dispatch center within 7 Days from the date you received it.
The items must be sent by the customer and SPROUTS shall not bear the shipping cost for return of goods.
Process
1. Kindly write an email or Call us or Whatsapp us with your order details and reason for exchange/refund to +91 9731172363
2. Upon receiving the acknowledgement from SPROUTS, send the items to the following address
Company Name : SPROUTS
Address : Bengaluru
3. Once we receive the package, we will process your request and refund can be done only after checking the items. Please refer to ‘Refund Policy’.
Exchange Policy
We accept a exchange only during the following situations:
• The original package must be retained
• Items must be unused
• If the items are damaged during delivery or if it does not meet the specification as per the order.
Note: We have clearly mentioned sizes please check before buying
We do not accept returns if there are issues with sizes
Please Whatsapp us on +91 9731172363. for quick support
Process :
Your purchased items must be in its original unused condition to be eligible for an exchange. Items received by the customer to be returned to our dispatch center within 7 days of the date of receipt of goods.
Please write an email with your order number & reason for exchange to +91 9731172363
Upon receiving an acknowledgment from SPROUTS, kindly courier it to the below mentioned address & send us an email with the tracking details or WhatsApp us on +91 9731172363
• Once we receive the goods & verifying the condition, we’ll send you a Discount Coupon Code for the value of the item(s).
• This Discount Coupon Code can be utilized against any future purchase from our website, either immediately or within 30days from the date of a credit note.
• Please email us the credit note ahead of making your future purchase.
NOTE: As per our policies we do not serve CASH REFUNDS for the items purchased & we allow customer to buy other product in the place of unsatisfied returned products
If Customer still insists on cash refunds please allow us 3 to 4 weeks of time to process your refund
Cancellation Policy
• Orders can be cancelled only within 24 hours from placement of orders.
• Partial cancellation in terms of reducing the number of items is possible unless it violates with the minimum order quantity norms for that particular item.
• Cancellation of an order is not possible for customized products.
• If the order is shipped, cancellation would not be possible unless the item is damaged and not delivered on time.
For Cancellations, please contact us via WhatsApp @ +91 9731172363 or Contact us link: Support@sproutskids.in
Requests received later than 7 business days and before the end of the current Cancellation service period will be considered as cancellation of products.
Refund Policy
On acceptance of Cancellation request, refund will be processed within 3 or 4 weeks. The mode of refund would be through NEFT/ Payment Gateway.
If paid by credit card, refunds will be issued to the original credit card provided at the time of purchase and in case of payment gateway name payments refund will be made to the same account.